foursquare ‘Specials’

In late 2011 I started taking a much closer look at foursquare, the location-based app that encourages users to ‘check-in’ at places to unlock, points, badges, deals and discounts.

I’d read lots about it, but up until that point hadn’t really seen its relevance to me in my life. However, the figures up to April 2012 (on their website) were impressive:

  • Community: Over 20 million people worldwide
  • Over 2 billion check-ins, with millions more every day
  • Businesses: Over 750,000 using the Merchant Platform (more information at foursquare.com/business)
  • Employees: Over 100 between headquarters in New York, an office in San Francisco, and a lovely outpost in London.

As someone who is trying to help small businesses grow, I started playing with foursquare to get a better understanding of how it all worked and why people should/could use it to their benefit.

Gamification

You may have heard the word ‘Gamification‘, a term used to describe psychological techniques typically used in computer games to encourage certain behaviour through regular rewards like points and enhanced features, which are now being used in non-game environments. Of all the things I’ve seen, I think foursquare is the ultimate example of a company bringing Gamification to the real-world environment through people’s mobile devices.

When you first start using foursquare (download the free app for your smartphone and register your details) to check-in at coffee shops, bars, restaurants, clubs, shops, museums, art galleries, offices, train stations, airports, etc – you quickly gain points and unlock badges, the first being the ‘Newbie’ badge. Check-in to a further 9 places and you unlock the ‘Adventurer’ badge, all the while building up your points score which compares you in a Leaderboard to any of your friends who are on foursquare too.

See some some of my unlocked foursquare Badges below:

foursquare badgesSocial Sharing

Social sharing is integral to foursquare and each time you check-in somewhere or unlock a badge you are given the option of sharing it with others on Twitter and Facebook, the idea being that your friends and Followers will notice what you’re doing, show an interest and perhaps check out foursquare or the place you have just been.

You can adjust your settings to turn these notifications off if you like, and I have limited mine so that I only share on Twitter and Facebook when I have unlocked a new badge. Even so, I found it very interesting that in the first week or so of using foursquare and unlocking badges, 3 people who Follow me on Twitter said to me in the real world “You use foursquare a lot don’t you?” I then noticed that they started using foursquare more actively in the following week. Conincidence? Possibly. Although I have a feeling it was an example of Gamification at work, as my actions were subconsiously influencing the actions of those around me, and vice versa. It’s all very clever (and addictive)!

‘Specials’ and ‘Mayorships’

Another very important aspect of foursquare which incentivises the user is the notion of ‘Specials’ and ‘Mayorships’. Any venue has the ability to add ‘Specials’ to foursquare which could be free gifts, %age discounts and any other type of deal you can think of. This could be given to people every time they check-in, just to the ‘Mayor’ or both.

‘Mayorships’ are obtained when somewhere checks-in more times than anyone else at that venue, potentially unlocking further privileges (not to mention the geeky kudos of that title) like freebies or discounts.

From what I have seen from using foursquare quite heavily around Newcastle, Gateshead, London and other parts of the UK, very few businesses are using ‘Specials’ at the moment, but there is huge potential here for attracting new customers and rewarding loyal ones in a simple, fun and modern way. Think of it like cutting edge, loyalty cards but using people’s smartphones instead of a paper card and ink stamper.

The only companies I have seen using it on a wide-scale here in the UK are Wetherspoon’s Pubs, Domino’s Pizza and Starbucks although their ‘Specials’ aren’t really that special to me. For example, Wetherspoon’s gives ‘20% off to the Mayor’ but there can only be one Mayor at a time.

foursquare for Local Businesses

Because of the potential, I’ve been doing my bit to explain how foursquare could be used by small businesses in my local area including Coola Boola coffee kiosk (in Newcastle’s Central Station), Artisan Express (on the Gateshead side of the High Level Bridge) and The Lounge Cafe @ Design Works (next door to the office I work from). As a reward for becoming their ‘Mayor’, Coola Boola gave me a free coffee of my choice so next time you’re in Central Station, go there instead of Starbucks upstairs to help the little guys out and potentially get a freebie as a thank you.

Shark Club Gastro Bar

More recently, I’ve been doing some social media consultancy for Shark Club Gastro Bar in Newcastle (see www.facebook.com/SharkClubNewcastle and http://twitter.com/SharkClubUK) and have persuaded them to introduce what I think are the best foursquare Specials in the city at the moment:

  • Everyone can get 20% off their food bill simply by checking-in on foursquare and showing their phone to the waitress or waiter.
  • The Mayor gets FREE food up to the value of £10 (as long as they aren’t dining alone).

This is a fantastic way for the Shark Club to attract new customers and reward loyal ones in a fun and modern way, providing deeper engagement and making them stand out from their competitors in the city.

So, the next time you’re walking around your local area, try using foursquare to see if there are any Specials around you and if you’re a small business (cafe, restaurant, bar, club, shop, hotel, etc) and would like advice on how to use foursquare to attract new customers, email me at plandigital@live.co.uk or call +44 (0)7734 722716.

Normal rules no longer apply

If you run a customer-focused website, there is a lot of evidence to suggest that you need to be posting updates to Twitter and Facebook during off-peak times, i.e. 

  • first thing in the morning (before 9am)
  • evenings (after 5pm)
  • weekends

See this infographic from Dan Zarrella for a handy summary http://danzarrella.com/infographic-how-to-use-contra-competitive-timing-for-more-retweets-likes-comments-and-clicks.html

I’ve been doing this a lot more through my smartphone in recent weeks (i.e. on the bus/metro into work or occasional updates whilst watching TV at the weekend) and it does seem to be paying off with a higher number of referrals, shares and Retweets. 

Sadly, this means that the normal 9-5 rules no longer apply. Really, a website is a 24hr operation so in an ideal world you should have a team of people working shifts throughout the day/night. Either that, or you consider changing your working hours accordingly.

Scanme demo video

Watch this short video (below) for a live demo of how my unique, personal Scanme barcode (containing all my social media contact details) can be used on a t-shirt and business card to connect with others in both the online and offline world.

Windows 7 Phone Demo Videos

Something I’ve been meaning to do for a few weeks now is to record some demo videos of my Samsung Omnia 7 Windows Phone so people can see just how cool this phone is. I really liked the look of the Windows 7 Phone as soon as I saw it online, in print and in the shops but it’s only when you start playing with it for real that you realise what a great piece of kit it is.

Microsoft and the guys from Windows Phone have really pulled out the stops on this and come up with a very slick, stylish and gorgeous looking interface. Previously, I’ve always been a loyal Nokia customer (over 10yrs), appreciating the simple navigation menus that they provide with all their phones but I think this is even better!

So, if you’re looking to upgrade your existing phone / purchase your first smartphone I highly recommend you watch the videos below.

ScanMe – Unique, Personal QR Barcodes For You And Your Business!

In my line of work I regularly get to hear about lots of great new business ideas and start-ups but here’s one that I think has huge potential to bring online and offline communities together, whilst enabling tech-savvy and fashion-conscious people to share private messages and information with each other around the world!

ScanMe is an exciting new application that allows individuals to create their own unique 2D / QR Barcode containing links to all their social media profiles (Facebook, Twitter, LinkedIn, Flickr, Skype), website, email address, telephone number and personal message or short bio.

It’s completely free for users to create their code by visiting www.scanme.com and logging in using their existing Facebook details. Once the code has been created, they can download it to their PC or laptop and share it with anyone they like. The recipient or viewer then simply scans the code into their smartphone (using a QR reader app) to reveal all your contact info!

The code will never change in appearance, but you can login to add and edit the info contained within it whenever you like.

As someone who is using all the social media tools listed above for business on a daily basis, I think this is a really excellent way to compile all my contact details into one handy place which I can then share with all my business contacts online (i.e. as an avatar or profile picture) or on printed materials (like business cards).

For example, my unique ScanMe barcode is shown below. To see how it works, take a photo/scan it into your smartphone to reveal my contact details!

lordlancaster's ScanMe barcodelordlancaster’s ScanMe barcode

The official launch date for the fully functioning ScanMe website is Monday 9th May but for those of you who are super-keen and like to be ahead of the pack you can create your code now at www.scanme.com to see how it works, and then add further info to it next week.

Furthermore,  after 9th May, users can incorporate their own unique ScanMe code into  a  range of clothing items and t-shirts dubbed ‘Interactive Fashion’  featuring exclusive designs by world-renowned artists like Ray Ban and  Wired magazine designer Matt W. Moore. Very cool indeed!

Watch the YouTube clip below to find out more… ;o)